Quality management reconsidered for the digital economy by Beckford, John 1958-

Service management operations, strategy, information technology by Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J.

Service management theory and practice by Bryson, John R., Sundbo, Jon, Fuglsang, Lars, Daniels, Peter

Service management operations, strategy, information technology by Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J.

Handbook of service science, volume II

Available for University of the Philippines Diliman via SpringerLink. Click here to access
Also available remotely for University of the Philippines Diliman via SpringerLink. Click here to access

Financial institutions management a risk management approach by Saunders, Anthony 1949-, Cornett, Marcia Millon

Service management an integrated approach

Quality a critical introduction by Beckford, John 1958-

Services marketing era of engagement by Garcia, Leonardo R. Jr, Soriano, Enrique M.

Serviceology for smart service system selected papers of the 3rd International Conference of Serviceology

Available for University of the Philippines System via SpringerLink. Click here to access
Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy