Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology von Talavera, Ma. Gloria V.

Measuring service quality in banks the Philippine experience von Talavera, Ma. Gloria V.

SERVQUAL gap model the case of PhilHealth-Baguio von De Vera, Eunice T., Mata, Jenina Mae A.

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Application of the importance-performance model in determining male and female tour guides service quality von Co, Ira Keziah D.

Quality of instructors' service evidence from a higher educational institution von Arguelles, Roberto M.

Perception of salespersons towards their customers as affected by clothing impact von Aguilar, Sheila Mae J., Antalan, Bianca Rose P., Evangelista, Rowena C.

Monitoring emergency obstetric care a handbook.

The Microbiological safety of food in healthcare settings

Success at the enquiry desk successful enquiry answering - every time von Owen, Tim Buckley 1948-

Service quality research perspectives von Schneider, Benjamin