Envisioning the future of reference trends, reflections, and innovations

The desk and beyond next generation reference services

Virtual reference service from competencies to assessment

Virtual reference service from competencies to assessment

Internet reference support for distance learners

Digital reference services

Table of contents

Chat reference a guide to live virtual reference services von Ronan, Jana Smith

Implementing digital reference services setting standards and making it real

Library outreach, partnerships, and distance education reference librarians at the gateway

New technologies and reference services