Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology af Talavera, Ma. Gloria V.

Measuring service quality in banks the Philippine experience af Talavera, Ma. Gloria V.

SERVQUAL gap model the case of PhilHealth-Baguio af De Vera, Eunice T., Mata, Jenina Mae A.

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Application of the importance-performance model in determining male and female tour guides service quality af Co, Ira Keziah D.

Quality of instructors' service evidence from a higher educational institution af Arguelles, Roberto M.

Perception of salespersons towards their customers as affected by clothing impact af Aguilar, Sheila Mae J., Antalan, Bianca Rose P., Evangelista, Rowena C.

Monitoring emergency obstetric care a handbook.

The Microbiological safety of food in healthcare settings

Success at the enquiry desk successful enquiry answering - every time af Owen, Tim Buckley 1948-

Service quality research perspectives af Schneider, Benjamin