Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology Autor Talavera, Ma. Gloria V.

Measuring service quality in banks the Philippine experience Autor Talavera, Ma. Gloria V.

SERVQUAL gap model the case of PhilHealth-Baguio Autor De Vera, Eunice T., Mata, Jenina Mae A.

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Application of the importance-performance model in determining male and female tour guides service quality Autor Co, Ira Keziah D.

Quality of instructors' service evidence from a higher educational institution Autor Arguelles, Roberto M.

Perception of salespersons towards their customers as affected by clothing impact Autor Aguilar, Sheila Mae J., Antalan, Bianca Rose P., Evangelista, Rowena C.

Monitoring emergency obstetric care a handbook.

The Microbiological safety of food in healthcare settings

Success at the enquiry desk successful enquiry answering - every time Autor Owen, Tim Buckley 1948-

Service quality research perspectives Autor Schneider, Benjamin