Customer service management training 101 quick and easy techniques that get great results per Evenson, Renee

Global leadership research, practice, and development

Leadership in organizations current issues and key trends

Management teaching review.

Available for UP System via SAGE Premier

Human resource development per McGuire, David

FYI for your improvement: competencies development guide

First Pacific Leadership Academy turns a new leaf in training business leaders. IN Travel & tourism [column]

Global leadership research, practice, and development

Coaching for leadership writings on leadership from the world's greatest coaches

The management training tool kit 35 exercises to prepare managers for the challenges they face every day per Clardy, Alan B.