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A guide to customer service skills for the service desk professional অনুযায়ী Knapp, Donnz

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Dogfight how Apple and Google went to war and started a revolution অনুযায়ী Vogelstein, Fred

A guide to computer user support for help desk & support specialists অনুযায়ী Beisse, Fred

Foundations of IT service management with ITIL 2011 অনুযায়ী Orand, Brady

Recoding gender women's changing participation in computing অনুযায়ী Abbate, Janet

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