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SUBJECT:
Conflict management
UNIT LIBRARY:
School of Library and Information Studies
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SUBJECT:
Conflict management
UNIT LIBRARY:
School of Library and Information Studies
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Defusing the angry patron a how-to-do-it manual for librarians
由
Rubin, Rhea Joyce 1950-
出版 2011
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Managing stress and conflict in libraries
由
Pantry, Sheila
出版 2007
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CAMPUS
Diliman
2
DATABASE
Union Catalog (Buklod)
2
UNIT LIBRARY
School of Library and Information Studies
YEAR OF PUBLICATION
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CLASSIFICATION
Z - Library Science
2
SUBJECT
Conflict management
Anger
1
Customer services
1
Interpersonal communication
1
Interpersonal conflict
1
Job stress
1
Library employees
1
Library personnel management
1
Library users
1
Public services (Libraries)
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Stress management
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AUTHOR
Pantry, Sheila
1
Rubin, Rhea Joyce 1950-
1
RESOURCE TYPE
图书
2
LANGUAGE
English
1
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