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    Code of conduct up for passengers by Salaverria, Leila B.

    Published in Philippine Daily Inquirer (2003)
    Article
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    A handbook for measuring customer satisfaction and service quality

    Published 1999
    Book
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    Passenger counting technologies and procedures by Boyle, Daniel K.

    Published 1998
    Book
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    Strategies to attract auto users to public transportation

    Published 1998
    Book
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