Reference and information services an introduction по Cassell, Kay Ann, Hiremath, Uma

Reference and information services по Bala, Renu

Envisioning the future of reference trends, reflections, and innovations

Managing reference today new models and best practices по Cassell, Kay Ann

Evaluation of digital reference services among academic and research libraries in Metro Manila towards the development of digital reference service guidelines for the Philippines по Natividad, Karen Cecille V.

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Teaching reference today new directions, novel approaches

The reference interview today negotiating and answering questions face to face, on the phone, and virtually по Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world по Barclay, Donald A.

A study on the level of adherence of the UP Diliman Main Library Virtual reference services to the RUSA guidelines for implementing and maintaining VRS по Labiano, Faye F.

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A study on the awareness and preference of digital reference services of the Quezon City Public Library users по Espinosa, Zyra J.

Reference reborn breathing new life into public services librarianship

Reference and information services in the 21st century an introduction по Cassell, Kay Ann

An assessment of chat reference service usage patterns and trends at the Rizal Library, Ateneo de Manila University and the University of the Philippines Diliman Main Library по Bagunu, Jessie Rose M.

An automated system for transactions for the UP Diliman - Main Library Electronic Resources Section по Guillermo, Ryan Gil E.

Reference renaissance current and future trends

Virtual reference best practices tailoring services to your library по Kern, M. Kathleen

Available for University of the Philippines System via IG Library. Click here to access

Reference and information services in the 21st century an introduction по Cassell, Kay Ann

Virtual reference best practices tailoring services to your library по Kern, M. Kathleen

Available for University of the Philippines Baguio via IG Library. Click here to access

The desk and beyond next generation reference services

Virtual reference service from competencies to assessment