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Cut the lines of scam call centers. IN Editorial [column]
Publicado en Manila Bulletin (2023)Artigo -
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BI arrests 19 foreigners wanted for drug trafficking, call center fraud
Publicado en Manila Bulletin (2018)Artigo -
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The organizational influence of LGBT community in a call center agency
Publicado 2016Ligazón do recurso
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Job security and the Filipino 20 years from now [first of two parts]
Publicado en Philippine Graphic (2013)Artigo -
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Call center agents fight stress with humor, lots of patience
Publicado en The Sunday Times (2012)Artigo -
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