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  1. 1

    BIR pushes for national contact center by Jose, Kathryn

    Published in Daily Tribune (2025)
    Article

    BIR pushes for national contact center
  2. 2

    Cut the lines of scam call centers. IN Editorial [column]

    Published in Manila Bulletin (2023)
    Article

    Cut the lines of scam call centers. IN Editorial [column]
  3. 3

    Call centers. IN Editorial [column] by Mojarro, Jorge

    Published in Manila Times (2022)
    Article

    Call centers. IN Editorial [column]
  4. 4

    DICT may tap call centers to address text scams by Crisostomo, Sheila

    Published in Philippine Star (2022)
    Article

    DICT may tap call centers to address text scams
  5. 5

    BI arrests 19 foreigners wanted for drug trafficking, call center fraud by Ramirez, Jun

    Published in Manila Bulletin (2018)
    Article

    BI arrests 19 foreigners wanted for drug trafficking, call center fraud
  6. 6

    An economic case study on the call centers in Baguio City by Delica, Aireen R., Lampaza, Dionise Alfred G.

    Published 2016
    Get full text
    Thesis

    An economic case study on the call centers in Baguio City
  7. 7

    The organizational influence of LGBT community in a call center agency by Cabigting, Rafeliza F., Fajardo, Ricianne F., Jacinto, Deccemae Jade V.

    Published 2016
    Get full text
    Thesis

    The organizational influence of LGBT community in a call center agency
  8. 8

    Transition and work performance of persons with disability in the contact center industry by Ravelo, James L. II

    Published 2014
    Thesis

    Transition and work performance of persons with disability in the contact center industry
  9. 9

    Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

    Published 2014
    Book

    Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and wellness for night-shift workers
  10. 10

    Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations by Matanguihan, Charisse Derecho

    Published 2014
    Thesis

    Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations
  11. 11

    Job security and the Filipino 20 years from now [first of two parts] by Mendoza, Psyche Roxas

    Published in Philippine Graphic (2013)
    Article

    Job security and the Filipino 20 years from now [first of two parts]
  12. 12

    The 4th call center olympics from cubicles to combat zones by Casta, Airiz

    Published in Gala (2012)
    Article

    The 4th call center olympics from cubicles to combat zones
  13. 13

    Bilib I.T. or not prison call center eyed by Santos, Matikas

    Published in Philippine Daily Inquirer (2012)
    Article

    Bilib I.T. or not prison call center eyed
  14. 14

    Call center agents fight stress with humor, lots of patience by Jamandre, Tessa

    Published in The Sunday Times (2012)
    Article

    Call center agents fight stress with humor, lots of patience
  15. 15

    BPO industry expects more dramatic growth ahead by Miraflor, Madelaine

    Published in The Sunday Times (2012)
    Article

    BPO industry expects more dramatic growth ahead
  16. 16

    Call center firm sets up shop in Zamboanga by Jacinto, Al

    Published in Manila Times (2012)
    Article

    Call center firm sets up shop in Zamboanga
  17. 17

    Gov't seen raising $15B from call centers by 2016

    Published in Daily Tribune (2012)
    Article

    Gov't seen raising $15B from call centers by 2016
  18. 18

    Looks like call centers staying by Santos, Tina G.

    Published in Philippine Daily Inquirer (2012)
    Article

    Looks like call centers staying
  19. 19

    Development of Amex (American Express) request e-tool by Villaflor, Mary Anne Cristal D.

    Published 2012
    Thesis

    Development of Amex (American Express) request e-tool
  20. 20

    [1-800-philippines understanding and managing the Filipino call center worker : review]. by Mendoza, Aurora Corpuz

    Published in Philippine Social Sciences Review (2011)
    Article

    [1-800-philippines understanding and managing the Filipino call center worker : review].

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