BIR pushes for national contact center por Jose, Kathryn

Cut the lines of scam call centers. IN Editorial [column]

Call centers. IN Editorial [column] por Mojarro, Jorge

DICT may tap call centers to address text scams por Crisostomo, Sheila

BI arrests 19 foreigners wanted for drug trafficking, call center fraud por Ramirez, Jun

An economic case study on the call centers in Baguio City por Delica, Aireen R., Lampaza, Dionise Alfred G.

Ligazón do recurso

The organizational influence of LGBT community in a call center agency por Cabigting, Rafeliza F., Fajardo, Ricianne F., Jacinto, Deccemae Jade V.

Ligazón do recurso

Transition and work performance of persons with disability in the contact center industry por Ravelo, James L. II

Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations por Matanguihan, Charisse Derecho

Job security and the Filipino 20 years from now [first of two parts] por Mendoza, Psyche Roxas

The 4th call center olympics from cubicles to combat zones por Casta, Airiz

Bilib I.T. or not prison call center eyed por Santos, Matikas

Call center agents fight stress with humor, lots of patience por Jamandre, Tessa

BPO industry expects more dramatic growth ahead por Miraflor, Madelaine

Call center firm sets up shop in Zamboanga por Jacinto, Al

Gov't seen raising $15B from call centers by 2016

Looks like call centers staying por Santos, Tina G.

Development of Amex (American Express) request e-tool por Villaflor, Mary Anne Cristal D.

[1-800-philippines understanding and managing the Filipino call center worker : review]. por Mendoza, Aurora Corpuz