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  1. 1
    Published in Manila Bulletin (2023)
    Article

    Cut the lines of scam call centers. IN Editorial [column]
  2. 2
    by Crisostomo, Sheila
    Published in Philippine Star (2022)
    Article

    DICT may tap call centers to address text scams
  3. 3
    by Mojarro, Jorge
    Published in Manila Times (2022)
    Article

    Call centers. IN Editorial [column]
  4. 4
    by Ramirez, Jun
    Published in Manila Bulletin (2018)
    Article

    BI arrests 19 foreigners wanted for drug trafficking, call center fraud
  5. 5
    Get full text
    Thesis

    The organizational influence of LGBT community in a call center agency
  6. 6
    Get full text
    Thesis

    An economic case study on the call centers in Baguio City
  7. 7
    by Ravelo, James L. II
    Published 2014
    Thesis

    Transition and work performance of persons with disability in the contact center industry
  8. 8
    Published 2014
    Book

    Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and wellness for night-shift workers
  9. 9
    by Matanguihan, Charisse Derecho
    Published 2014
    Thesis

    Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations
  10. 10
    by Mendoza, Psyche Roxas
    Published in Philippine Graphic (2013)
    Article

    Job security and the Filipino 20 years from now [first of two parts]
  11. 11
    by Jamandre, Tessa
    Published in The Sunday Times (2012)
    Article

    Call center agents fight stress with humor, lots of patience
  12. 12
    by Miraflor, Madelaine
    Published in The Sunday Times (2012)
    Article

    BPO industry expects more dramatic growth ahead
  13. 13
    by Jacinto, Al
    Published in Manila Times (2012)
    Article

    Call center firm sets up shop in Zamboanga
  14. 14
    Article

    Looks like call centers staying
  15. 15
    Article

    Bilib I.T. or not prison call center eyed
  16. 16
    Published in Daily Tribune (2012)
    Article

    Gov't seen raising $15B from call centers by 2016
  17. 17
    by Casta, Airiz
    Published in Gala (2012)
    Article

    The 4th call center olympics from cubicles to combat zones
  18. 18
    Thesis

    Development of Amex (American Express) request e-tool
  19. 19
    by Lontayao, Rommel C.
    Published in Manila Times (2011)
    Article

    Demand for call center agents still on the rise
  20. 20
    by Amojelar, Darwin G.
    Published in Manila Times (2011)
    Article

    Call centers keep growth target
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