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  1. 1

    Korean-speaking call center agents assist DOT's hotline by Ayeng, Raffy

    Published in Daily Tribune (2025)
    Article

    Korean-speaking call center agents assist DOT's hotline
  2. 2

    The impact of NFT (non-fungible tokens) games on the call center industry in Baguio City labor supply and workplace productivity of employess by Keith, Samantha D., Ogues, Novellie Tweeden F.

    Published 2023
    Thesis

    The impact of NFT (non-fungible tokens) games on the call center industry in Baguio City labor supply and workplace productivity of employess
  3. 3

    Call centers. IN Editorial [column] by Mojarro, Jorge

    Published in Manila Times (2022)
    Article

    Call centers. IN Editorial [column]
  4. 4

    MMDA to hire 50 call center agents for One Hospital Command by Quismorio, Ellson A.

    Published in Manila Bulletin (2021)
    Article

    MMDA to hire 50 call center agents for One Hospital Command
  5. 5

    Career programs of business process outsourcing industries and their implications for career counseling by Ramos, Pauline Jamie Panopio

    Published 2019
    Thesis

    Career programs of business process outsourcing industries and their implications for career counseling
  6. 6

    Efficacy and usability of Moodle as learning management tool in training business process outsource agents by Papelleras, Andra C.

    Published 2018
    Thesis

    Efficacy and usability of Moodle as learning management tool in training business process outsource agents
  7. 7

    Magulang sa umaga, call center agent sa gabi karanasan, hamon, at pamamaraan ng magulang sa pangangalaga sa anak by Napoles, Ida Amar A., Tupaz, Gem Angela P.

    Published 2018
    Thesis

    Magulang sa umaga, call center agent sa gabi karanasan, hamon, at pamamaraan ng magulang sa pangangalaga sa anak
  8. 8

    Skills mismatch the case of over-qualification in two call centers in Metro Manila by Dumaual, Ma. Elena G., Meneses, Isobelle L.

    Published 2018
    Get full text
    Thesis

    Skills mismatch the case of over-qualification in two call centers in Metro Manila
  9. 9

    Levels of performance a binary logistic approach on call center agents' performance in Baguio City by Coloma, Rey Leo B., Tamondong, Arvin T.

    Published 2016
    Get full text
    Thesis

    Levels of performance a binary logistic approach on call center agents' performance in Baguio City
  10. 10

    Are you in, on, at? an action research on the impact of computer-assisted instruction to collective solution employees by Baje, Donnie Ray

    Published 2015
    Thesis

    Are you in, on, at? an action research on the impact of computer-assisted instruction to collective solution employees
  11. 11

    Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

    Published 2014
    Book

    Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and wellness for night-shift workers
  12. 12

    Participation motives of BPO night shift agents in relation to level of physical activity and gender by Vera Cruz, Hannah Christiine G. 1992-

    Published 2013
    Thesis

    Participation motives of BPO night shift agents in relation to level of physical activity and gender
  13. 13

    Work-life balance

    Published 2013
    This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen
    Electronic Resource

    Work-life balance
  14. 14

    Outsource an advertising campaign to motivate office work exercise for call center by Almeda, Janine Christine Venegas

    Published 2012
    Thesis

    Outsource an advertising campaign to motivate office work exercise for call center
  15. 15

    Phone clones authenticity work in the transnational service economy by Mirchandani, Kiran 1968-

    Published 2012
    Book

    Phone clones authenticity work in the transnational service economy
  16. 16

    Kwento ng mga workers ng BPO industry

    Published 2012
    This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen
    Electronic Resource

    Kwento ng mga workers ng BPO industry
  17. 17

    Language training for customer service representatives

    Published 2012
    This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen
    Electronic Resource

    Language training for customer service representatives
  18. 18

    TESDA 2009 graduates were paid to 'pretend' they underwent call center training by Punongbayan, Michael

    Published in Philippine Star (2012)
    Article

    TESDA 2009 graduates were paid to 'pretend' they underwent call center training
  19. 19

    US Call Center Act fails to advance in US Congress. IN Thursday thanks [column] by Murillo, Thelma Dumpit L.

    Published in Manila Times (2012)
    Article

    US Call Center Act fails to advance in US Congress. IN Thursday thanks [column]
  20. 20

    Effects of assessor performance on candidate performance in BPO language assessments by Rivera, Jullia

    Published 2012
    Thesis

    Effects of assessor performance on candidate performance in BPO language assessments

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