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Long term warranty and after sales service concept, policies and cost models
Publicerad 2015Available for University of the Philippines System via SpringerLink. Click here to access
Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy
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Warranty data collection and analysis
Publicerad 2011Available for the University of the Philippines Diliman via SpringerLink. Click here to access
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