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  1. 1

    Picking up the office phone. IN High on e(tiquette) [column] by Betita, Patty

    Published in Manila Times (2005)
    Article

    Picking up the office phone. IN High on e(tiquette) [column]
  2. 2

    What's the proper way to answer a telephone call by Bernardo, Lia

    Published in Philippine Daily Inquirer (2003)
    Article

    What's the proper way to answer a telephone call
  3. 3

    How do you handle a difficult person on the phone? by Rosner, Bob

    Published in Philippine Daily Inquirer (2003)
    Article

    How do you handle a difficult person on the phone?
  4. 4

    Call centers technology & techniques by Green, Jack A.

    Published 2003
    Book

    Call centers technology & techniques
  5. 5

    Mind your manners on mobiles by Lopez, Letty Jacinto

    Published in Philippine Star (2001)
    Article

    Mind your manners on mobiles
  6. 6

    Teens on the telephone. IN Finishing touch [column] by Pajares, Prisca

    Published in Mr. & Ms. (2000)
    Article

    Teens on the telephone. IN Finishing touch [column]
  7. 7

    Well, excuse me! A primer on digital decorum

    Published in Philippine Star (1999)
    Article

    Well, excuse me! A primer on digital decorum
  8. 8

    Telephone techniques the essential guide to thinking and working smarter by Walker, Lin 1948-

    Published 1998
    Book

    Telephone techniques the essential guide to thinking and working smarter
  9. 9

    Mind your phone manners by Hallig, Marc Jozsef Lester G.

    Published in Philippine Star (1997)
    Article

    Mind your phone manners
  10. 10

    Phone follies. IN Pinoy kasi [column] by Tan, Michael Lim

    Published in Philippine Daily Inquirer (1997)
    Article

    Phone follies. IN Pinoy kasi [column]

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