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  1. 1

    Application of the importance-performance model in determining male and female tour guides service quality Tekijä Co, Ira Keziah D.

    Julkaistu 2012
    Opinnäyte

    Application of the importance-performance model in determining male and female tour guides service quality
  2. 2

    Development of Patient Perspective Assessment Tool for Service Quality Assessment Based on Patients of Selected Public Hospitals Using Sem-Ann Hybrid Approach Tekijä Macatangay, John Russel L.

    Opinnäyte

    Development of Patient Perspective Assessment Tool for Service Quality Assessment Based on Patients of Selected Public Hospitals Using Sem-Ann Hybrid Approach

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