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Reference and information services an introduction von Cassell, Kay Ann, Hiremath, Uma

Reference librarianship & justice history, practice & praxis

Managing reference today new models and best practices von Cassell, Kay Ann

Access policies of electronic resources of selected academic libraries in Metro Manila von Edianon, Neizl S.

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Evaluation of digital reference services among academic and research libraries in Metro Manila towards the development of digital reference service guidelines for the Philippines von Natividad, Karen Cecille V.

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Reference and information services an introduction

Teaching reference today new directions, novel approaches