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Service fanatics how to build superior patient experience the Cleveland Clinic way
Publicat 2015Llibre -
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Journal of patient experience.
Publicat 2014Available for UP System via SAGE Journals
Continuing Resource -
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Nurse-patient dyads linking nurse & patient characteristics to patient satisfaction
Publicat 2009Thesis -
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Patient satisfaction, doctor effort, and interview location evidence from Paraguay
Publicat 2006Llibre -
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