ISO 9001 :2015 for everyday operations all facts-short, concise and understandable od Martin, Hinsch

Available for University of the Philippines Diliman via SpringerLink. Click here to access
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DPWH ISO--certified for quality management od Unite, Betheena Kae

ISO 9001 quality management systems od Natarajan, Dhanasekharan

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Implementing ISO 9001 2015 od Purushothama, B.

Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access
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Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon od Tongol, Reyma R.

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