Reference and information services an introduction od Cassell, Kay Ann, Hiremath, Uma

Reference and information services od Bala, Renu

Envisioning the future of reference trends, reflections, and innovations

Managing reference today new models and best practices od Cassell, Kay Ann

Evaluation of digital reference services among academic and research libraries in Metro Manila towards the development of digital reference service guidelines for the Philippines od Natividad, Karen Cecille V.

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Teaching reference today new directions, novel approaches

The reference interview today negotiating and answering questions face to face, on the phone, and virtually od Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world od Barclay, Donald A.

A study on the level of adherence of the UP Diliman Main Library Virtual reference services to the RUSA guidelines for implementing and maintaining VRS od Labiano, Faye F.

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A study on the awareness and preference of digital reference services of the Quezon City Public Library users od Espinosa, Zyra J.