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1
Addressing client needs to survive projecting strenght amid adversities
Veröffentlicht in Business World Anniversary Report (2002)Artikel -
2
The limits of customer satisfaction the case of the companies registry trading fund in Hong Kong
Veröffentlicht in Asian Review of Public Administration (1999)Artikel -
3
Client satisfaction as a performance measure in the Philippine civil service
Veröffentlicht in Asian Review of Public Administration (1995)Artikel