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Disruptive leadership Apple and the technology of caring deeply : nine keys to organizational excellence and global impact ανά Kao, Richard

A guide to customer service skills for the service desk professional ανά Knapp, Donnz

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A guide to computer user support for help desk & support specialists ανά Beisse, Fred

Foundations of IT service management with ITIL 2011 ανά Orand, Brady

Recoding gender women's changing participation in computing ανά Abbate, Janet

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