BIR pushes for national contact center 由 Jose, Kathryn

Cut the lines of scam call centers. IN Editorial [column]

Call centers. IN Editorial [column] 由 Mojarro, Jorge

DICT may tap call centers to address text scams 由 Crisostomo, Sheila

BI arrests 19 foreigners wanted for drug trafficking, call center fraud 由 Ramirez, Jun

An economic case study on the call centers in Baguio City 由 Delica, Aireen R., Lampaza, Dionise Alfred G.

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The organizational influence of LGBT community in a call center agency 由 Cabigting, Rafeliza F., Fajardo, Ricianne F., Jacinto, Deccemae Jade V.

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Transition and work performance of persons with disability in the contact center industry 由 Ravelo, James L. II

Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations 由 Matanguihan, Charisse Derecho