BIR pushes for national contact center od Jose, Kathryn

Cut the lines of scam call centers. IN Editorial [column]

Call centers. IN Editorial [column] od Mojarro, Jorge

DICT may tap call centers to address text scams od Crisostomo, Sheila

BI arrests 19 foreigners wanted for drug trafficking, call center fraud od Ramirez, Jun

An economic case study on the call centers in Baguio City od Delica, Aireen R., Lampaza, Dionise Alfred G.

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The organizational influence of LGBT community in a call center agency od Cabigting, Rafeliza F., Fajardo, Ricianne F., Jacinto, Deccemae Jade V.

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Transition and work performance of persons with disability in the contact center industry od Ravelo, James L. II

Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations od Matanguihan, Charisse Derecho