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Cut the lines of scam call centers. IN Editorial [column]

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DICT may tap call centers to address text scams 著者: Crisostomo, Sheila

BI arrests 19 foreigners wanted for drug trafficking, call center fraud 著者: Ramirez, Jun

An economic case study on the call centers in Baguio City 著者: Delica, Aireen R., Lampaza, Dionise Alfred G.

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The organizational influence of LGBT community in a call center agency 著者: Cabigting, Rafeliza F., Fajardo, Ricianne F., Jacinto, Deccemae Jade V.

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Transition and work performance of persons with disability in the contact center industry 著者: Ravelo, James L. II

Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations 著者: Matanguihan, Charisse Derecho