BIR pushes for national contact center por Jose, Kathryn

Cut the lines of scam call centers. IN Editorial [column]

Call centers. IN Editorial [column] por Mojarro, Jorge

DICT may tap call centers to address text scams por Crisostomo, Sheila

BI arrests 19 foreigners wanted for drug trafficking, call center fraud por Ramirez, Jun

An economic case study on the call centers in Baguio City por Delica, Aireen R., Lampaza, Dionise Alfred G.

Ligazón do recurso

The organizational influence of LGBT community in a call center agency por Cabigting, Rafeliza F., Fajardo, Ricianne F., Jacinto, Deccemae Jade V.

Ligazón do recurso

Transition and work performance of persons with disability in the contact center industry por Ravelo, James L. II

Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations por Matanguihan, Charisse Derecho