BIR pushes for national contact center par Jose, Kathryn

Cut the lines of scam call centers. IN Editorial [column]

Call centers. IN Editorial [column] par Mojarro, Jorge

DICT may tap call centers to address text scams par Crisostomo, Sheila

BI arrests 19 foreigners wanted for drug trafficking, call center fraud par Ramirez, Jun

An economic case study on the call centers in Baguio City par Delica, Aireen R., Lampaza, Dionise Alfred G.

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The organizational influence of LGBT community in a call center agency par Cabigting, Rafeliza F., Fajardo, Ricianne F., Jacinto, Deccemae Jade V.

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Transition and work performance of persons with disability in the contact center industry par Ravelo, James L. II

Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations par Matanguihan, Charisse Derecho