BIR pushes for national contact center Autor Jose, Kathryn

Cut the lines of scam call centers. IN Editorial [column]

Call centers. IN Editorial [column] Autor Mojarro, Jorge

DICT may tap call centers to address text scams Autor Crisostomo, Sheila

BI arrests 19 foreigners wanted for drug trafficking, call center fraud Autor Ramirez, Jun

An economic case study on the call centers in Baguio City Autor Delica, Aireen R., Lampaza, Dionise Alfred G.

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The organizational influence of LGBT community in a call center agency Autor Cabigting, Rafeliza F., Fajardo, Ricianne F., Jacinto, Deccemae Jade V.

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Transition and work performance of persons with disability in the contact center industry Autor Ravelo, James L. II

Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations Autor Matanguihan, Charisse Derecho