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  1. 1
    por Cassell, Kay Ann
    Publicado 2017
    Libro

    Managing reference today new models and best practices
  2. 2
    Publicado 2008
    Libro

    Virtual reference service from competencies to assessment
  3. 3
    por Owen, Tim Buckley
    Publicado 2006
    Libro

    Success at the enquiry desk successful enquiry answering - every time.
  4. 4
    Publicado 2006
    Libro

    The virtual reference desk creating a reference future
  5. 5
    por Cassell, Kay Ann
    Publicado 2006
    Libro

    Reference and information services in the 21st century an introduction.
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