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  1. 1
    af Cassell, Kay Ann
    Udgivet 2017
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    Managing reference today new models and best practices
  2. 2
    Udgivet 2008
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    Virtual reference service from competencies to assessment
  3. 3
    af Owen, Tim Buckley
    Udgivet 2006
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    Success at the enquiry desk successful enquiry answering - every time.
  4. 4
    Udgivet 2006
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    The virtual reference desk creating a reference future
  5. 5
    af Cassell, Kay Ann
    Udgivet 2006
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    Reference and information services in the 21st century an introduction.
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