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  1. 1

    Bus rapid transit

    Published 2003
    Book
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    New paradigms for local public transportation organizations.

    Published 2000
    Book
  5. 5
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    A handbook for measuring customer satisfaction and service quality

    Published 1999
    Book
  7. 7

    A handbook of proven marketing strategies for public transit

    Published 1999
    Book
  8. 8
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