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Managing performance through training and development de réir Saks, Alan M., Haccoun, Robert R., Belcourt, Monica

ISO 9001 :2015 for everyday operations all facts-short, concise and understandable de réir Martin, Hinsch

Available for University of the Philippines Diliman via SpringerLink. Click here to access
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Service quality in leisure, events, tourism and sport de réir Buswell, John, Williams, Christine 1951-, Donne, Keith, Sutton, Carley

Quality and performance excellence management, organization, and strategy de réir Evans, James R.

ISO 9001 quality management systems de réir Natarajan, Dhanasekharan

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Managing for quality and performance excellence de réir Evans, James R. 1950-, Lindsay, William M.

Quality assurance applying methodologies for launching new products, services, and customer satisfaction de réir Stamatis, D. H. 1947-

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Quality in the 21st century perspectives from ASQ Feigenbaum Medal winners

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