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Professional attributes of academic reference librarians and their performance in reference service as perceived by the students por Landa, Eustaquia G. 1960-

An assessment of the quality of reference service at the University of the Philippines Diliman Main Library por Sabat, Elizabeth Manalang 1952-

Factors influencing success / failure of reference interviews por Villalonga, Graciela T. 1963-

The Virtual reference desk creating a reference future

The librarian as information consultant transforming reference for the Information Age por Murphy, Sarah Anne

Available for University of the Philippines System via IG Library. Click here to access

Virtual reference service from competencies to assessment

The virtual reference desk creating a reference future

Personnel issues in reference services

New directions in reference

Reference librarianship notes from the trenches por Anderson, Charles R.