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Neal-Schuman Publishers
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Search Results - Neal-Schuman Publishers
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Neal-Schuman Publishers
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Defusing the angry patron a how-to-do-it manual for librarians
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Rubin, Rhea Joyce 1950-
Published 2011
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Training library staff and volunteers to provide extraordinary customer service
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Todaro, Julie Beth
Published 2006
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Training library staff and volunteers to provide extraordinary customer service
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Todaro, Julie Beth
Published 2006
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Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals
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Rubin, Rhea Joyce
Published 2000
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Serving the difficult customer a how-to-do-it manual for library staff
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Smith, Kitty 1945-
Published 1993
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CAMPUS
Diliman
5
DATABASE
Union Catalog (Buklod)
5
UNIT LIBRARY
College of Science
3
School of Library and Information Studies
3
YEAR OF PUBLICATION
From:
To:
CLASSIFICATION
Z - Library Science
5
SUBJECT
Public services (Libraries)
Customer services
4
Anger
2
In-service training
2
Interpersonal communication
2
Library employees
2
Conflict management
1
Customer relations
1
Library users
1
see all ...
AUTHOR
Smith, Mark 1956-
2
Todaro, Julie Beth
2
Rubin, Rhea Joyce
1
Rubin, Rhea Joyce 1950-
1
Smith, Kitty 1945-
1
RESOURCE TYPE
Book
5
LANGUAGE
English
4
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