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SUBJECT:
Management
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Call centers
UNIT LIBRARY:
School of Labor and Industrial Relations
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SUBJECT:
Management
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Call centers
UNIT LIBRARY:
School of Labor and Industrial Relations
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Call centers for dummies
Published 2010
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2
Call centre training handbook a complete guide to learning & development in contact centres
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Wilson, John P. 1955-
Published 2009
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Tempus fugit a call center and BPOs : employee voice, attrition, and development in the time of Starbucks and cappuccino
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San Jose, Wenceslao A.
Published 2007
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Developments in the call centre industry analysis, changes and challenges
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Cases in call center management great ideas (th)at work
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Feinberg, Richard
Published 2005
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Managing and motivating contact center employees tools and techniques for inspiring outstanding performance from your frontline staff
Published 2003
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Call center operation design, operation and maintenence
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Sharp, Duane
Published 2003
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CAMPUS
Diliman
7
DATABASE
Union Catalog (Buklod)
7
UNIT LIBRARY
School of Labor and Industrial Relations
YEAR OF PUBLICATION
From:
To:
CLASSIFICATION
H - Social Science
7
SUBJECT
Call centers
Management
Customer services
2
Call Centers
1
Employee motivation
1
Employees
1
Personnel management
1
Telecommunication
1
Training of
1
see all ...
AUTHOR
Bennington, Lynne
1
Bergevin, Real
1
Burgess, John
1
Carlaw, Malcolm
1
Connell, Julia 1956-
1
Feinberg, Richard
1
Ruyter, Ko de
1
San Jose, Wenceslao A.
1
Sharp, Duane
1
Wilson, John P. 1955-
1
see all ...
RESOURCE TYPE
Book
7
LANGUAGE
English
7
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