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  1. 1

    Introduction to library public services by Evans, G. Edward

    Published 1999
    Book

    Introduction to library public services
  2. 2

    Dealing with difficult people in the library by Willis, Mark R.

    Published 1999
    Book

    Dealing with difficult people in the library
  3. 3

    Customer service excellence a concise guide for librarians by Weingand, Darlene E.

    Published 1997
    Book

    Customer service excellence a concise guide for librarians
  4. 4

    Customer service & innovation in libraries by Miller, Glenn 1937-

    Published 1996
    Book

    Customer service & innovation in libraries
  5. 5

    Putting service into library staff training a patron-centered guide by Bessler, Joanne M.

    Published 1994
    Book

    Putting service into library staff training a patron-centered guide

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