Reference and information services an introduction por Cassell, Kay Ann, Hiremath, Uma

Reference and information services por Bala, Renu

Envisioning the future of reference trends, reflections, and innovations

Managing reference today new models and best practices por Cassell, Kay Ann

Evaluation of digital reference services among academic and research libraries in Metro Manila towards the development of digital reference service guidelines for the Philippines por Natividad, Karen Cecille V.

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Teaching reference today new directions, novel approaches

The reference interview today negotiating and answering questions face to face, on the phone, and virtually por Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world por Barclay, Donald A.

A study on the level of adherence of the UP Diliman Main Library Virtual reference services to the RUSA guidelines for implementing and maintaining VRS por Labiano, Faye F.

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A study on the awareness and preference of digital reference services of the Quezon City Public Library users por Espinosa, Zyra J.