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Serving online customers lessons for libraries from the business world
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Barclay, Donald A.
Published 2014
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Defusing the angry patron a how-to-do-it manual for librarians
by
Rubin, Rhea Joyce 1950-
Published 2011
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CAMPUS
Diliman
2
DATABASE
Union Catalog (Buklod)
2
UNIT LIBRARY
School of Library and Information Studies
2
YEAR OF PUBLICATION
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CLASSIFICATION
Z - Library Science
2
SUBJECT
Customer services
Library users
Anger
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Conflict management
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Effect of technological innovations on
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Electronic reference services (Libraries)
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Interpersonal communication
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Libraries
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Libraries and distance education
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Libraries and the Internet
1
Library Web sites
1
Public services (Libraries)
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AUTHOR
Barclay, Donald A.
1
Rubin, Rhea Joyce 1950-
1
RESOURCE TYPE
Book
2
LANGUAGE
English
1
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