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Managing customer services nork Hayes, Jenny

Services marketing people, technology, strategy nork Lovelock, Christopher H.

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand nork McDonald, Kelly 1961-

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Total quality service principles, practices, and implementation nork Stamatis, D. H. 1947-

Quality customer service nork Martin, William B

Satisfying internal customers first a practical guide to improving internal and external customer satisfaction nork Chang, Richard Y.

Best practices in customer service

Successful service operations management

The discipline of market leaders choose your customers, narrow your focus, dominate your market nork Treacy, Michael

Service leadership the quest for competitive advantage nork Gronfeldt, Svafa