Résultats de la recherche

Managing customer services par Hayes, Jenny

Services marketing people, technology, strategy par Lovelock, Christopher H.

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand par McDonald, Kelly 1961-

Contributor biographical information
Publisher description
Table of contents only

Total quality service principles, practices, and implementation par Stamatis, D. H. 1947-

Quality customer service par Martin, William B

Satisfying internal customers first a practical guide to improving internal and external customer satisfaction par Chang, Richard Y.

Best practices in customer service

Successful service operations management

The discipline of market leaders choose your customers, narrow your focus, dominate your market par Treacy, Michael

Service leadership the quest for competitive advantage par Gronfeldt, Svafa