Zoekresultaten

Managing customer services door Hayes, Jenny

Services marketing people, technology, strategy door Lovelock, Christopher H.

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand door McDonald, Kelly 1961-

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Total quality service principles, practices, and implementation door Stamatis, D. H. 1947-

Quality customer service door Martin, William B

Satisfying internal customers first a practical guide to improving internal and external customer satisfaction door Chang, Richard Y.

Best practices in customer service

Successful service operations management

The discipline of market leaders choose your customers, narrow your focus, dominate your market door Treacy, Michael

Service leadership the quest for competitive advantage door Gronfeldt, Svafa