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Managing customer services 由 Hayes, Jenny

Services marketing people, technology, strategy 由 Lovelock, Christopher H.

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand 由 McDonald, Kelly 1961-

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Total quality service principles, practices, and implementation 由 Stamatis, D. H. 1947-

Quality customer service 由 Martin, William B

Satisfying internal customers first a practical guide to improving internal and external customer satisfaction 由 Chang, Richard Y.

Best practices in customer service

Successful service operations management

The discipline of market leaders choose your customers, narrow your focus, dominate your market 由 Treacy, Michael

Service leadership the quest for competitive advantage 由 Gronfeldt, Svafa