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Inside the customer universe how to build unique customer insight for profitable growth and market leadership 著者: Andersen, Henrik 1953-

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand 著者: McDonald, Kelly 1961-

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Quality customer service 著者: Martin, William B

Building a storybrand clarify your message so customers will listen 著者: Miller, Donald 1971-

How to find and cultivate customers through direct marketing 著者: Baier, Martin

How to turn customer service into customer sales 著者: Katz, Bernard

Keep your customers and keep them happy 著者: Fenvessy, Stanley J.

Customer/employee relationships Donald D. Todd [and] Joanne M. O'Haver. 著者: Ser-Vo-Tel Institute

Information masters secrets of the customer race 著者: McKean, John 1956-

The social media MBA your competitive edge in social media strategy development & delivery 著者: Holloman, Christer

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