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Inside the customer universe how to build unique customer insight for profitable growth and market leadership por Andersen, Henrik 1953-

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand por McDonald, Kelly 1961-

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Quality customer service por Martin, William B

Building a storybrand clarify your message so customers will listen por Miller, Donald 1971-

How to find and cultivate customers through direct marketing por Baier, Martin

How to turn customer service into customer sales por Katz, Bernard

Keep your customers and keep them happy por Fenvessy, Stanley J.

Customer/employee relationships Donald D. Todd [and] Joanne M. O'Haver. por Ser-Vo-Tel Institute

Information masters secrets of the customer race por McKean, John 1956-

The social media MBA your competitive edge in social media strategy development & delivery por Holloman, Christer

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