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1
Addressing client needs to survive projecting strenght amid adversities
Argitaratua izan da Business World Anniversary Report (2002)Artikulua -
2
The limits of customer satisfaction the case of the companies registry trading fund in Hong Kong
Argitaratua izan da Asian Review of Public Administration (1999)Artikulua -
3
Client satisfaction as a performance measure in the Philippine civil service
Argitaratua izan da Asian Review of Public Administration (1995)Artikulua