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Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand por McDonald, Kelly 1961-

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Satisfying internal customers first a practical guide to improving internal and external customer satisfaction por Chang, Richard Y.

Best practices in customer service

The service trainer handbook managing service businesses in the 1990's por Denton, D. Keith

A satisfaction survey of customers in an aesthetic medical center done from April-June 2019 using a modified patient satisfaction questionnaire por Asdala, Deanne G.

Health marketing and consumer behavior a guide to basic linkages por Winston, William J.

Selling the frequent traveller a look at your most important guest por Beiley, Jack

All customers are equal -- sometimes

The Apple experience secrets to building insanely great customer loyalty por Gallo, Carmine

Organizational behavior improving performance and commitment in the workplace por Colquitt, Jason, LePine, Jeffery A., Wesson, Michael J.