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RESOURCE TYPE:
Book
SUBJECT:
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Anger
AND
Conflict management
AND
Interpersonal communication
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Library users
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RESOURCE TYPE:
Book
SUBJECT:
4 filters
Anger
AND
Conflict management
AND
Interpersonal communication
AND
Library users
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Defusing the angry patron a how-to-do-it manual for librarians
by
Rubin, Rhea Joyce 1950-
Published 2011
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CAMPUS
Diliman
1
DATABASE
Union Catalog (Buklod)
1
UNIT LIBRARY
School of Library and Information Studies
1
YEAR OF PUBLICATION
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To:
CLASSIFICATION
Z - Library Science
1
SUBJECT
Anger
Conflict management
Customer services
1
Interpersonal communication
Library users
Public services (Libraries)
1
AUTHOR
Rubin, Rhea Joyce 1950-
1
RESOURCE TYPE
Book
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