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DATABASE:
Union Catalog (Buklod)
SUBJECT:
Customer services
AND
Employees
AND
Training of
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DATABASE:
Union Catalog (Buklod)
SUBJECT:
Customer services
AND
Employees
AND
Training of
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Call centre training handbook a complete guide to learning & development in contact centres
by
Wilson, John P. 1955-
Published 2009
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101 ways to improve customer service training, tools, tips, and techniques
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Ukens, Lorraine L.
Published 2007
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Achieving excellence in guest service
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Ive, Josephine
Published 2000
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Antecedents and consequences of customer satisfaction in service recovery programs of casual dining restaurants in Metro Manila, Philippines
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Tan, Tiffany Adelaine G.
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Tracing the path between coaching and performance a study of coaching in an inbound call center program
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Sy Su, Chadwick Co 1981-
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CAMPUS
Diliman
5
DATABASE
Union Catalog (Buklod)
UNIT LIBRARY
College of Home Economics
2
Diliman Main Library: University Archives
2
Cesar E.A. Virata School of Business
1
College of Mass Communication
1
School of Labor and Industrial Relations
1
YEAR OF PUBLICATION
From:
To:
CLASSIFICATION
H - Social Science
2
L - Education
2
T - Technology
1
SUBJECT
Customer services
Employees
Training of
Call centers
2
Management
2
Personnel management
2
Coaching of
1
Consumer satisfaction
1
Evaluation
1
Hospitality industry
1
Hotels
1
Performance
1
Restaurants
1
Study and teaching
1
see all ...
AUTHOR
Gutierrez, Ben Paul B.
1
Ive, Josephine
1
Sy Su, Chadwick Co 1981-
1
Tan, Tiffany Adelaine G.
1
Ukens, Lorraine L.
1
Wilson, John P. 1955-
1
RESOURCE TYPE
Book
3
Thesis
2
LANGUAGE
English
5
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