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  1. 41
    by Katz, William A. 1924-
    Published 2002
    Book

    Introduction to reference work
  2. 42
    Published 2002
    Book

    Recommended reference books for small and medium-sized libraries and media centers 2002.
  3. 43
    by Duckett, Bob
    Published 2002
    Book

    Know it all, find it fast an A-Z source guide for the enquiry desk
  4. 44
    by Saxton, Matthew L. 1969-
    Published 2002
    Book

    Understanding reference transactions transforming an art into a science
  5. 45
    by Katz, William A.
    Published 2002
    Book

    Introduction to reference work basic information services
  6. 46
    Published 2001
    Book

    Reference and information services an introduction
  7. 47
    by Hernon, Peter
    Published 2001
    Book

    Delivering satisfaction and service quality a customer-based approach for libraries
  8. 48
    Published 2001
    Book

    Emerging solutions in reference services implications for libraries in the new millennium
  9. 49
    by Whitlatch, Jo Bell
    Published 2000
    Book

    Evaluating reference services a practical guide
  10. 50
    Published 2000
    Book

    New technologies and reference services
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