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CLASSIFICATION:
H - Social Science
SUBJECT:
Management
AND
Customer services
UNIT LIBRARY:
Asian Institute of Tourism
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CLASSIFICATION:
H - Social Science
SUBJECT:
Management
AND
Customer services
UNIT LIBRARY:
Asian Institute of Tourism
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Excellence in managing worldwide customer relationships
by
Cook, Thomas A. 1953-
Published 2017
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Service leadership the quest for competitive advantage
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Gronfeldt, Svafa
Published 2006
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Successful service operations management
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Services marketing a managerial approach
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Empowerment HR strategies for service excellence
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Lashley, Conrad
Published 2001
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6
On great service a framework for action
by
Berry, Leonard L. 1942-
Published 1995
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CAMPUS
Diliman
6
DATABASE
Union Catalog (Buklod)
6
UNIT LIBRARY
Asian Institute of Tourism
College of Engineering Library I
1
National College of Public Administration and Governance
1
YEAR OF PUBLICATION
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CLASSIFICATION
H - Social Science
SUBJECT
Customer services
Management
Quality control
2
Service industries
2
Consumer satisfaction
1
Customer relations
1
Electronic commerce
1
Marketing
1
see all ...
AUTHOR
Berry, Leonard L. 1942-
1
Cook, Thomas A. 1953-
1
Gronfeldt, Svafa
1
Lashley, Conrad
1
McColl-Kennedy, Janet R.
1
Metters, Richard
1
Strother, Judith
1
see all ...
RESOURCE TYPE
Book
6
LANGUAGE
English
6
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