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UNIT LIBRARY:
Technology Management Center
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UNIT LIBRARY:
Technology Management Center
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Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations
by
Matanguihan, Charisse Derecho
Published 2014
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Development of Amex (American Express) request e-tool
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Villaflor, Mary Anne Cristal D.
Published 2012
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International expansion of locally-owned call center company a strategic prospective through scenario building
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Pilarta, Angela Veranga
Published 2011
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An evaluation of the adoption of ITIL (IT Infrastructure Library) Framework and its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippine...
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Tiambeng, Ken Arthur
Published 2009
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Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center
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Ballecer, Juan Emmanuel Villanueva
Published 2005
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Development of a Philippine Business Model and Government Intervention Strategies on Telecenters
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Umali, Joel D.
Published 2004
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CAMPUS
Diliman
6
DATABASE
Union Catalog (Buklod)
6
UNIT LIBRARY
Technology Management Center
YEAR OF PUBLICATION
From:
To:
CLASSIFICATION
L - Education
6
SUBJECT
Call centers
6
Banks and banking
1
Benchmarking
1
Business planning
1
Community banks
1
Computer programs
1
Customer relations
1
Customer services
1
Management
1
Total quality management
1
see all ...
AUTHOR
Imbang, Glen
3
Ballecer, Juan Emmanuel Villanueva
1
Mananghaya, Dr. Rufino
1
Matanguihan, Charisse Derecho
1
Pilarta, Angela Veranga
1
Talisayon, Serafin D.
1
Tiambeng, Ken Arthur
1
Umali, Joel D.
1
Villaflor, Mary Anne Cristal D.
1
see all ...
RESOURCE TYPE
Thesis
6
LANGUAGE
English
6
TUKLAS
: UP Libraries' Resource Discovery Tool
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