Showing 1 - 8 results of 8 for search 'American Library Association', query time: 0.03s Refine Results
  1. 1
    by Hernon, Peter
    Published 2015
    Book

    Assessing service quality satisfying the expectations of library customers
  2. 2
    by Hernon, Peter
    Published 2002
    Book

    An action plan for outcomes assessment in your library
  3. 3
    by Whitlatch, Jo Bell
    Published 2000
    Book

    Evaluating reference services a practical guide
  4. 4
    Published 1996
    Book

    The Tell it! manual the complete program for evaluating library performance
  5. 5
    by Sacks, Patricia Ann
    Published 1993
    Book

    Preparing for accreditation a handbook for academic librarians
  6. 6
    by Stubbs, K. L.
    Published 1984
    Book

    Quantitative criteria for academic research libraries a report
  7. 7
    by Zweizig, Douglas
    Published 1982
    Book

    Output measures for public libraries a manual of standardized procedures
  8. 8
    Published 1981
    Book

    Achieving accountability readings on the evaluation of media centers
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