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UNIT LIBRARY:
College of Engineering Library I
RESOURCE TYPE:
Book
SUBJECT:
Customer services
AND
Management
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UNIT LIBRARY:
College of Engineering Library I
RESOURCE TYPE:
Book
SUBJECT:
Customer services
AND
Management
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How companies win profiting from demand-driven business models no matter what business you're in
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Kash, Rick
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Calhoun, David
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Introduction to service engineering
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Supply chain management strategy, planning, and operation
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Chopra, Sunil 1960-
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New service development creating memorable experiences
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On great service a framework for action
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Berry, Leonard L. 1942-
Published 1995
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Quality of service making it really work
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Edvardsson, Bo 1952-
Published 1994
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CAMPUS
Diliman
6
DATABASE
Union Catalog (Buklod)
6
UNIT LIBRARY
College of Engineering Library I
Cesar E.A. Virata School of Business
3
Asian Institute of Tourism
1
Technology Management Center
1
YEAR OF PUBLICATION
From:
To:
CLASSIFICATION
H - Social Science
5
T - Technology
1
SUBJECT
Customer services
Management
Service industries
3
Quality control
2
Computer networks
1
Consumer satisfaction
1
Customer relations
1
Delivery of goods
1
Industrial procurement
1
Information technology
1
Management science
1
Marketing channels
1
Materials management
1
New products
1
Organizational change
1
Organizational effectiveness
1
Physical distribution of goods
1
Product management
1
Service-oriented architecture (Computer science)
1
Success in business
1
Systems engineering
1
Total quality management
1
see all ...
AUTHOR
Berry, Leonard L. 1942-
1
Calhoun, David
1
Chopra, Sunil 1960-
1
Edvardsson, Bo 1952-
1
Fitzsimmons, James A.
1
Fitzsimmons, Mona J.
1
Karwowski, Waldemar 1953-
1
Kash, Rick
1
Meindl, Peter 1970-
1
Salvendy, Gavriel 1938-
1
Thomasson, Bertil
1
nvretveit, John 1954-
1
see all ...
RESOURCE TYPE
Book
LANGUAGE
English
6
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