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  1. 1
    by Osterwalder, Alexander, author
    Published 2014
    Book

    Value proposition design how to create products and services customers want
  2. 2
    by Srinivasan, Mandyam M.
    Published 2012
    Also available online for University of the Philippines Diliman via McGraw-Hill eBook Library. Click here to access
    Book

    Building lean supply chains with the theory of constraints
  3. 3
    by Moore, Ron
    Published 2007
    Book

    Selecting the right manufacturing improvement tools what tool? when?
  4. 4
    by Domingo, Rene T.
    Published 1997
    Book

    Quality means survival caveat vendidor, let the seller beware
  5. 5
    by Grant, Eugene Lodewick 1897-
    Published 1996
    Book

    Statistical quality control
  6. 6
    by Eberts, Ray
    Published 1995
    Book

    The myths of Japanese quality
  7. 7
    by Berry, Leonard L. 1942-
    Published 1995
    Book

    On great service a framework for action
  8. 8
    by Hinton, Tom
    Published 1994
    Book

    Customer-focused quality : what to do on Monday morning
  9. 9
    by Edvardsson, Bo 1952-
    Published 1994
    Book

    Quality of service making it really work
  10. 10
    Published 1994
    Book

    Service quality new directions in theory and practice
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