APA (7th ed.) Zitazioa

SpringerLink (Online service), Maglio, P. P., Kieliszewski, C. A., Spohrer, J. C., Lyons, K., Patricio, L., & Sawatani, Y. (2019). Handbook of service science, volume II. Springer. https://doi.org/10.1007/978-3-319-98512-1

Chicago Style (17th ed.) Zitazioa

SpringerLink (Online service), Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patricio, eta Yuriko Sawatani. Handbook of Service Science, Volume II. Cham: Springer, 2019. https://doi.org/10.1007/978-3-319-98512-1.

MLA (9th ed.) Zitazioa

SpringerLink (Online service), et al. Handbook of Service Science, Volume II. Springer, 2019. https://doi.org/10.1007/978-3-319-98512-1.